Privacy Policy
Last updated 15/2/22
Bobby’s Pencil Portraits is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me, and forms part of my Terms and Conditions.
This privacy policy applies to any information acquired by and/or provided to Bobby’s Pencil Portraits including but not limited to:
• Information provided through use of the website.
• Information provided over the phone.
• Information provided during the course of online orders and bookings.
• Information provided through enquiries or by the completion of any request for information.
Bobby’s Pencil Portraits may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 15.05.2018.
Data Protection Law
The Data Protection Act 1998 describes how organisations must collect, handle and store personal information. This privacy policy details how I collect, store and use your information when visiting my website.
Personal Information Collection
The personal information you disclose to Bobby’s Pencil Portraits via the online order form, telephone or email gives me consent to the collection, storage and processing of information in the manner described in this policy. Personal information may include name, email address, job title, address, photographs, contact number and similar information which identifies you. I do not sell or rent personal information to other organisations.
The information you submit to Bobby’s Pencil Portraits will be kept confidential and secure once received. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Data Retention
Any personal photographs or data that have been uploaded to my website or email server will be kept on file for historical purposes only and deleted within 72 months of the order being completed.
I will retain other minimal data i.e. copies of invoices for tax, anti-fraud and other purposes for 72 months from completion of the order.
Images of finished work may be used for example purposes on my website and social media sites and will be kept indefinitely, there are no issues in removing the work or not publishing it for any reason, just email bobby.s@portraitsinpencilbybobby.com please note removal may take up to 5 working days.
Use of Information
I may use information held about you in the following ways:
• To contact you to discuss your enquiry/order.
• To notify you about changes to the site, goods and/or services.
• To notify you about special offers or promotions. (you can opt out at any time when/if you receive marketing information. Information such as your name and email address is stored for such purposes).
• For courier and postal purposes, this may include name, delivery address, email address and telephone number.
If you do not want me to use your data in this way, please feel free to email and request immediate removal to bobby.s@portraitsinpencilbybobby.com
Your Rights
You have the right to ask me not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting me at bobby.s@portraitsinpencilbybobby.com
How I Protect Your Information
Unfortunately, the transmission of information via the Internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to and/or through the website; any transmission is at your own risk. Once I have received your information, I will use security features to try to prevent unauthorised access.
Transaction Information
Online payments
Bobby’s Pencil Portraits does not see or record any online payment transactions, this is handled through PayPal.
PayPal’s Privacy Policy will explain how they may collect, retain, process, share and transfer your personal data when you visit its site or use its services.
To check the details of this policy please visit www.paypal.com
Bank transfers
No personal information is recorded using this option as I will supply my necessary details to the customer in order for the customer to complete the payment.
Cheque payments
All payments made by cheque are forwarded securely onto the bank or post office of my choice, no records or copies of cheques are held physically or electronically.
Privacy Policy Changes
I reserve the right, at my discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of our site following the posting of any changes to this policy means you accept such changes.
However, if at any time in the future I plan to use personal information in a way that differs from what’s outlined in this policy; users will be notified 30 days’ prior.
Notice will be displayed prominently on the website or circulated by email. At this time I will provide you the opportunity to opt-out of such differing uses.
Cookies
“Cookies” are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. Many websites use cookies for these purposes. I may use cookies to customise your visit to my site and for other purposes to make your visit more convenient or to enable me to enhance my service. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use my site, but it may interfere with some of its functionality. I do not use cookies to retrieve information from your computer for purposes that are unrelated to my site or your interaction.
I use a third-party site measurement service to measure our site traffic – Google Analytics/ I may use information (not including name, address, email address or telephone number) about your visit to this site in order to help Bobby’s Pencil Portraits improve the site’s content and navigation.
Contact
For questions or concerns relating to this privacy policy, I can be contacted at bobby.s@portraitsinpencilbybobby.com or on 07515 479042. Alternatively, you can contact me via post at 19 Wilsden grove, redbrook, S75 2QU.