Terms and Conditions
Last update: 6/11/24

1. Copyright

All images on this website are copyrighted to Mr. Robert Shirt unless agreed otherwise. If you use images obtained from this website to create logos, promotional material, or for use on your own website, you could be guilty of copyright infringement. If there’s an image you want to republish, you MUST get express permission from me before you can legally use it.

Copyright infringement is serious. If you’re caught, at the very least, you will be forced to remove the infringing images from publication. If legal action is taken, you could face a civil lawsuit in the copyright owner’s jurisdiction, with potential damages.

I retain the copyright on all artwork I create, and I also reserve the right to display any work I create (along with the appropriate photographs) on my websites or elsewhere. If you strongly object to this, please notify me so I can respect your wishes.

2. Conditions

In the extremely unlikely event that you don’t think the portrait is a true representation of the supplied photograph, I will be happy to revisit the portrait free of charge. After the revision, if you still believe it’s not right, you are no longer obliged to continue with the contract, and the matter will be considered concluded.

Once you have agreed via email that you are satisfied with the work, the portrait will be considered “fixed.” At this point, no further alterations may be made, as fixative will have been applied to the portrait. The final price must be paid upon approval. If payment is not received within one month of approval, court action will be pursued to recover the amount owed. These terms are legally binding.

Once payment is made, no refunds will be issued unless the work is damaged, lost, or stolen during transit (photo evidence must be provided for a claim to be processed). In the unlikely event that such a situation occurs, I will re-create the portrait at no extra cost within 4 weeks.

Once the work has commenced, and you approve the completed portrait, you are obligated to make full payment within 7 days of completion. If you have an earliest date for when the portrait can be paid, please indicate this when submitting the form.

Before confirming your order via email, you must be completely happy with the photos provided. Once you confirm your order via email, it constitutes a legally binding contract.

3. Deposits

In certain cases, if I am not completely satisfied with the provided photograph but am still willing to proceed with the portrait, I may require a full or partial deposit before I begin work. This deposit is non-refundable, regardless of whether the work is approved or not but this will be stated at the time of ordering, (if I have not expressed my concerns you will be eligible for a full or partial refund). By agreeing to the terms and submitting the deposit, you accept that this amount will not be refunded.

4. Changes to the Portrait

Prior to full payment, you may request alterations to the drawing. Any revisions will be made free of charge. However, if you request additional subjects or major alterations that differ from the original notes or discussion, an extra cost will apply. Any additional costs will be fully agreed upon before full payment is made.

1. Completion and Photo Requests: Once a portrait has been ordered and the drawing has been completed, no new photo requests will be accepted as the work has already been done.
2. Communication of Issues: The customer will be informed of any issues the artist encounters during the creation process. If the customer chooses to proceed despite these issues, a non-refundable deposit may be required.
3. Non-Refundable Deposit: Any deposit requested is non-refundable.
4. Payment Obligation: The customer is required to pay in full for the work undertaken, even if the final product is not to their liking. This policy is in place for the protection of the artist.
5. New Photo Requests: If the customer requests a new photo after the original drawing has been completed, the original portrait must still be paid for before work on the new one begins.

5. Framing

If you have ordered framing with the portrait, you may be required to make an upfront payment for the frame. This ensures you cannot change your mind after it has been ordered, as bespoke frames are made to order for each customer. If you are unhappy with the frame at this stage, you will receive a full refund for the frame, provided it has not been dispatched yet.

6. Payment Terms

• All commissions must be paid for in full before they are dispatched. Accepted payment methods include cheque, banker’s draft, direct bank transfer, or PayPal.
• For high specification portraits that require bespoke materials (e.g., made-to-order frames), a small non-refundable deposit may be requested, in most cases the deposit for the frame will be asked for upfront, you cannot change your mind on the frame unless I can reuse it.
• If there are any issues with payments, please contact me to discuss alternative solutions. Exceptions can be made in cases such as holidays.
• For PayPal Pay in 3, this is an interest-free loan that lets you split payments into 3 instalments. You are responsible for ensuring that you can make the payments on time. Late or missed payments may affect your credit score, and I will not be held responsible for any financial difficulties that arise due to this.

7. Shipping & Delivery

• Once your portrait is completed and dispatched, you must report any damage within 7 days of receiving the goods. If the portrait arrives damaged, it will be redone at no additional cost. No refunds will be given.
• Please allow at least 30 days for delivery via post. After this period, if the portrait hasn’t arrived, I will redo the work for you.
• I cannot guarantee that your parcel will arrive on a specific date. No refunds will be issued for delays caused by shipping or illness.

8. Reporting Problems

Any issues with the delivered work must be reported within 14 days of receipt. No refunds will be given after this time.

9. Terms & Conditions Changes

I reserve the right to update and change these Terms and Conditions. Any changes will be posted on this website and take effect as soon as they are published.

10. Privacy & Data Protection

Visitors to my website can be assured that privacy and confidentiality are taken seriously. Personal information will be held and used in compliance with the EU Data Protection Act 2018. By providing photos to commission the work, you give consent for me to use those photos. You also grant permission for me to display images of finished work on my website and social media, unless otherwise specified.

11. Care Instructions

For longevity, it’s important to care for your portrait properly. Keep it away from direct sunlight, heat, damp, or humid areas. Avoid exposure to conditions that could warp or fade the paper and surface over time. For unframed portraits, it’s recommended to take it to a local framer.

Once you receive the portrait, the care of the artwork is your responsibility.

12. Legal Agreement

By ordering a portrait, you agree to abide by these terms and conditions. Once your order is confirmed via email, this constitutes a legally binding contract between you and Mr. Robert Shirt. If payment is not received within one month of approval, legal action may be taken to recover any unpaid amounts.

These terms are legally binding, and by agreeing to the terms, you acknowledge that you understand and accept these conditions.